Terms ::: Residential ::: Terms and Conditions
Britclick Telecommunications Terms and Conditions for
Residential Service (incorporating the Service Guarantee)

1. Definitions

"Charges" means charges to be paid by You calculated according to the prices and rates set out in our Price Lists or otherwise notified to You;
"Code of Practice" means our code of practice for consumer affairs available on request;
"Customer Provided Apparatus"means any apparatus (not being Equipment) provided and used by You in order to use the Services;
"Equipment" means any line, desk top converter or other equipment or apparatus provided by Us as an essential part of providing Services under the terms of this Agreement;
"Britclick Telecommunications Licences" means the licences issued by the Secretary of State under the Telecommunications Act 1984 which apply to the Britclick Telecom Network;

"Britclick Telecommunications Network" means the telecommunication systems run by Us or any associated company (as principal or agent) from time to time under the terms of the Britclick Telecom Licences;

"PIN" means Personal Identification Number;

"Price Lists" means the material published by Us from time to time which includes the prices and rates for the Services and Equipment We offer including the usage rates for the Services;

"PTO" means any person to whom a licence is granted under section 7 of the Telecommunications Act 1984;
"PTO's Network" means the telecommunication systems run by any PTO other than the Britclick Telecommunications Network;
"Services" means the Telephone Service and/or the Television Service provided to You under this Agreement whether directly from the Britclick Telecommunications Network or indirectly by means of a PTO's Network linked to the Britclick Telecommunications Network;
"Starter Pack" means our basic telephone and/or TV package or any replacement or variation (whether under the same name or any other name);

"Telephone Service" means the telecommunications services provided to You under this Agreement;

"Television Service" means the television programming services and/or audio services provided to You under this Agreement;

"User Policy" means any user policy We issue from time to time in relation to the Services which You can view on your television or computer screen;

"Us" or "We" means the company named in our agreement with You;
"You" means the customer(s) We make this agreement with and includes a person who We reasonably believe is acting with your authority or knowledge.
2. Provision of Services
2.1 We shall provide and You shall use the Services and/or the Equipment subject to the terms of this Agreement which must have been signed by our authorised representative before it is binding. We will provide the Services to You from the date We activate them and will continue to do so unless this Agreement is terminated as set out below.
2.2 The terms of this Agreement will apply jointly and severally to all those agreeing to take Services under this Agreement, and the word "You" shall be understood accordingly.

3. Duration

3.1 We shall provide and You shall use the Services and/or the Equipment subject to the terms of this Agreement which must have been signed by our authorised representative before it is binding. We will provide the Services to You from the date We activate them and will continue to do so unless this Agreement is terminated as set out below.
3.2 For all additional Services (unless otherwise stated in our Price Lists) the minimum period of service is one month and either You or Us may terminate this Agreement to the extent that it relates to such Services on one month's written notice.

4. Use of Services and Equipment

You must use the Services and/or the Equipment according to any reasonable instructions which We give You in writing from time to time. Any other use is prohibited. You will be responsible for any, claims, losses damages or costs incurred by Us arising out of or in any way connected with your use or misuse of the Services and/or the Equipment except where the loss or damage is caused by Us or our employees, a manufacturing or design fault or fair wear and tear.

5. Access and Installation

5.1 Our obligation to provide the Services and Equipment depends on our obtaining the necessary wayleaves, consents, or other permissions to enable Us to provide You with the Services. You are responsible for obtaining such wayleaves, consents or other permissions before installation. We shall be under no liability whatsoever to You if they cannot be obtained.
5.2 Our obligation to provide the Services and Equipment is also subject to survey. Before installing the Services at your premises, We may carry out a survey of your premises. If the survey shows that the Services cannot be installed at your premises or that a non-standard installation is required to enable Us to provide the Services, Britclick Telecom may cancel any agreed installation date and terminate this Agreement. We will do our best to notify You of this as soon possible after the survey. We shall be under no liability whatsoever to You for any failure to provide the Services in these circumstances, however We will refund to You any sums You have already paid to Us for installation and/or the Services.
5.3 Unless Conditions 5.1 or 5.2 apply, We will use all reasonable efforts to meet any date which We agree with You for installation and/or activation of the Services and/or Equipment.

6. Charges and Payment

6.1 You must pay all the Charges for the provision of Services and/or Equipment, for which We bill You (whether You use the Services or someone else does), together with any Value Added Tax and any other taxes (at applicable rates from time to time) which apply in relation to any Charges payable under this Agreement. You must pay your bill by the date specified in your bill. You will be liable for the Charges from the day on which We first make the Services available to You unless We notify You otherwise.
6.2 We may vary our Charges from time to time but will publish any change in our main offices prior to the change taking effect. We will however do our best to give reasonable advance notice of any increase in our charges which is likely to substantially increase the charges payable by a significant proportion of our customers. Your rights to cancel the Services if We increase our Charges are set out in Condition 20.1(i). If You request a change to the Services supplied to You, We may need to alter the Charges to reflect those changes.
6.3 You are required to pay your bills in full using the method You have chosen in this Agreement or as We have otherwise agreed. You will allow Us to recover the Charges under any direct debit/credit card instruction You have given Us. If You have chosen to pay by monthly direct debit and your bank or building society is unable to make payment in any one month We will contact You. We reserve the right to immediately cancel any direct debit facility and demand a different method of payment. If You have agreed to pay by direct debit but then do not maintain payments by this method We may charge You an administration charge.
6.4 If You do not make your payments on time We may withdraw any discount We have given to You for payment in advance or payment by a particular means (e.g. credit/debit card). We may also charge daily interest on amounts not paid until We receive your payment in full at a rate equal to 4% each year above the Base Lending Rate of Lloyeds TSB Bank Plc whether before or after Judgement. Interest will continue to accrue even if the Agreement has been terminated, as long as this termination is not due to a breach by Us.
6.5 Nowtalk Plans are only available for residential customers for the avoidance of doubt; Nowtalk-24, Nowtalk-International and/or Nowtalk 5p if, at any time, your usage of the Nowtalk Plans does not accord with that reasonably expected of a residential customer, you will
(i) no longer be considered a residential customer;
(ii) have your access to the Nowtalk-24 or Nowtalk 5p Calls Plan (as applicable) suspended in accordance with the terms of this Contract; or
(iii) be changed and billed in accordance with our then applicable Starter Pack (Britclick Standard). We will inform you before we switch you, in accordance with our then applicable Starter Pack (Britclick Standard) under this Clause 6.5.
If payment has not be recieved within the seventh day from the invoice date, Nowtalk plan will automaticaly be stopped/canceled and the You will be transferred back to our Starter Pack (Britclick Standard) under this Clause 6.5, 19.1.

7. Deposits and Account Limit

7.1 If We conduct a check of your credit worthiness and the results of that check do not satisfy Us or if We reasonably decide that all our customers or a certain category of our customers must pay a deposit, We may require You to pay a deposit of a reasonable amount determined by Us.
7.2 We may:
(i) use all or part of your deposit to settle amounts due under this Agreement which are 14 days overdue, including, without limitation, any amount due for the replacement value and/or costs of repair of the Equipment under Condition 9.6;
(ii) keep all or part of your deposit if You do not report to Us the unauthorised reception of channels or programmes; or
(iii) keep all or part of your deposit if anyone tampers with the Equipment.

7.3

We will repay any deposit held (or the balance of any deposit where any part of it has been applied by Us in accordance with Condition 7.2) to You:
7.4

We may require You to increase the level of the deposit held by Us or require a further deposit from You of a reasonable amount at any time if:


(i) in our reasonable opinion We believe that your financial circumstances have substantially changed since You signed this Agreement;
(ii) You are persistently late in making your payments to Us;
(iii) We have used all or part of a deposit in accordance with Condition 7.2; and/or
(iv) You have exceeded your Account Limit with Us.

7.5 In the circumstances set out in Conditions 7.1 and 7.4 We may, as well as or instead of imposing a deposit, restrict the level of Services We provide to You, only allow certain methods of payment and/or impose an account limit based on the Charges We reasonably expect You to incur on your account ("Account Limit"). We will inform You of this Account Limit. You are not allowed to incur Charges which exceed your Account Limit over the period notified to You. If You exceed your Account Limit We have the right to request payment of a deposit as provided in Condition 7.4 and if You do not pay this deposit We may suspend the Services until You do so or We may terminate this Agreement.


8. Provision of Information
8.1

You are required to promptly and accurately give Us all the information We may need so that We can perform our obligations under this Agreement. You must also inform Us immediately of any change to any details You have provided to Us. It is your responsibility to notify Us of all Customer Provided Apparatus which You require connecting to the Services from time to time. We shall not be liable for any expenses You incur or savings You fail to make as a result of Customer Provided Apparatus not being connected to the Services or as a result of your failure to notify Us of such Customer Provided Apparatus or any changes or extensions to the same.
8.2 We may share the information which You provide with other companies through credit reference agencies to enable them to make hire decisions and occasionally for debt tracing and to prevent fraud.

9. Equipment

9.1

If any further internal cable or Equipment is required it must be provided by Us and You may have to pay our reasonable additional Charges.
9.2 You may need to prepare your premises in accordance with our reasonable instructions before the Equipment can be installed and Services provided to You.
9.3

You will provide at your cost reasonable assistance and facilities including any electricity for the functioning of the Equipment so that the Equipment can be installed. You must provide a suitable place and conditions for the Equipment.
9.4 The Equipment belongs to Us and You must not give anyone else any rights over it. We may add to or substitute it if We have a valid reason.
9.5

Nobody other than an Britclick Telecom representative may tamper, add to, modify or interfere with the Equipment in any way. As well as any other rights We may have, such action may result in our suspending the Services, terminating the Agreement and/or our retaining the whole or a part of any deposit.
9.6

From the time We deliver the Equipment to You until You return the Equipment to Us, You are responsible for any loss or damage to the Equipment except if such loss or damage is:


(i) caused by Us or our employees;
(ii) due to a manufacturing or design fault; or
(iii)

due to fair wear and tear.
You will be invoiced for the cost of replacing the Equipment and/or the costs of repair for loss or damage for which You are responsible under this Condition. Therefore You should insure the Equipment.

10. Faults and Matters Affecting the Services

10.1 We cannot guarantee that the Services will be fault free. If a fault occurs You should notify Us by contacting our customer management centre.
10.2 We are responsible for the maintenance of the Equipment and the Britclick Telecom Network.
10.3 Where We supply the Services to You via your existing connection to another PTO's Network it is your responsibility to maintain your connection to such PTO's Network and We shall not be responsible or liable to You for failing to provide the Services if such failure arises as a result of any interruption to or disconnection from the PTO's Network or because of failure or inadequacy in any Customer Provided Apparatus.
10.4 We may have to:


(i) change the code or technical specifications of the Services for operational reasons;
(ii) interrupt or suspend the Services due to an emergency, for the purposes of repair, maintenance, improvement or because of operational reasons;
(iii) give instructions to You which We believe are necessary for health or safety or for the quality of the Services provided to You or to other customers; or
(iv) charge You for work carried out by Us to locate or repair faults caused by or associated with the Customer Provided Apparatus or any other PTO's Network.
10.5 If it is necessary for the Services to be interrupted or suspended We will give You as much notice as is reasonably practicable and restore the Services as soon as is reasonably practicable.

11. Unauthorised Reception of Channels or Programmes

You must immediately report to Us your unauthorised reception of any channels or programmes. As well as any other rights We may have, failure to report unauthorised reception of any channels or programmes immediately to Us may result in our suspending the Services, terminating the Agreement and/or retaining the whole or any part of any deposit.

12. Television Programming

If You request the Television Service, We will supply it to the best of our ability. However, television programme contents, packages of channels, programming schedules, broadcast hours of any channel, channel allocations and transmission times may change or channels or television programmes may no longer be available. This may occur for reasons beyond our control, including decisions of programme providers or technical difficulties, or for reasons which We were not aware of or could not have foreseen at the time the programme was advertised or scheduled. We may also change the channels and packaging of channels if We believe it will improve the Television Service provided to our customers. We shall not be liable to You for any such changes, lack of availability or failure to transmit any advertised television programme or channels or to do so at the advertised time.

13. Promotional Services

If We supply You with any Services, channels or programmes as part of a promotion or for promotional purposes and whether for a charge or otherwise We may if We wish at any time stop such supply or change the promotional Services, channels or programmes or package of Services, channels or programmes that We are supplying.
14. Television Reception Problems
14.1 If You request the Television Service, We will supply it to the best of our ability but We will not be liable for interruptions, reception, picture degradation or other problems which are beyond our reasonable control.
14.2 If your television signal is not being received properly then You should notify Us by contacting our customer management centre where the problem may be resolved over the phone or a technician may be sent out to investigate the problem. We are not responsible for correcting problems which are connected with the use of Customer Provided Apparatus and in such circumstances We may make a reasonable call out charge.

15. Unauthorised Use of Television Service
15.1

It is illegal to copy, distribute copies, show in public or rebroadcast any part of the television programmes or channels provided to You as part of the Television Service without the consent of the copyright owner. Therefore You may only use the Television Service for private use and it must not be accessible by the general public or in a communal viewing area. There are some limited exceptions to these restrictions which allow, for example, the Television Service to be viewed in schools or copying for the purpose of time shifting for private or domestic use. It is your responsibility to ensure You are legally entitled to rely on such exceptions or obtain the consent of the copyright owner before You do so.
15.2

We may disable or alter some functions of the Equipment so as to stop You from copying certain channels, programmes or Events in order to prevent the unauthorised copying of such Services. If the Equipment allows copying of these then We may prevent You (if We are bound by contract to prevent such copying) receiving the Services.
15.3

As well as any other rights We may have, your breach of Condition 15.1 may result in our suspending the Services, terminating the Agreement and/or retaining the whole or any part of any deposit.
15.4 You will be responsible for any claims made against Us or losses We may suffer as a result of actual or claimed copyright infringement committed by You or any other person in your home in relation to the Television Service.

16. Telephone Number and Directory

16.1 If You accept the Telephone Service We will allocate a number to your telephone line. The telephone number and any rights in it belong to Us and You may not sell or agree to transfer the number to any person.
16.2 We do not provide a telephone directory service. If You accept the Telephone Service, We will provide your details as agreed with You to other licensed PTO's for listing in a telephone directory service. Where appropriate We may disclose this information to the emergency services. We cannot accept any liability whatsoever for a failure by the PTO to whom We provide such information to comply with your listing request.


17. Fraud, Nuisance High Usage and Prohibited Calls

17.1 Nobody may use the Services:
(i) to send a message or communication which is offensive, abusive, indecent, obscene, a nuisance or hoax;
(ii) to cause annoyance, inconvenience or needless anxiety; or
(iii) fraudulently or in connection with a criminal offence;

As well as any other rights We may have, if in our reasonable opinion, We believe the Services have been used in breach of this Condition, We may suspend the Services, terminate this Agreement and/or retain the whole or any part of any deposit.
17.2 For your and our protection We can suspend the Services if the number of calls or Charges for calls made by You has increased to such an extent that it appears, in our reasonable opinion, that the Services are not being used in a manner consistent with your previous use. We will make reasonable efforts to contact You before suspending the services but We are not liable for any loss You may suffer through any suspension covered by this condition.
17.3

If We suspend the services under condition 17.2 We will not provide them again until We are satisfied that You know of the increased usage and that You will pay the Charges relating to that increased usage. We may also:-

(i) ask You to pay a deposit as security for your Charges; or
(ii) prevent You from making international calls and/or premium rated calls if in our reasonable opinion they form a significant proportion of your Charges.

18. Telephone Calls

For internal operational reasons or for training purposes, We may occasionally record or silently monitor telephone calls which You may make to our customer management centre. We will keep these instances to a minimum.

19. Suspension of Services and Termination

19.1

As well as our other rights, We have the right to terminate this Agreement without notice and to claim for any losses or expenses incurred by Us or to suspend the provision of the Services until further notice without notifying You if:

(i) You do not make payments to Us when they are due;
(ii) You do not perform or observe any other obligation under this Agreement (a "breach") and where You have breached this Agreement and that breach can be remedied, You fail to remedy the breach within the reasonable time specified by Us in our written notice requiring You to do so;
(iii) a voluntary arrangement is proposed, or a bankruptcy petition is presented or a bankruptcy order is made against You or in Scotland You are sequestrated or a receiver or trustee is appointed to your estate;
(iv) We have reason to believe that You have provided Us with false, inaccurate or misleading information either for the purpose of obtaining the Services and/or the Equipment from Us or at any time during the provision of the Services and/or the Equipment;
(v) You or another person at your premises use the Services or the Equipment, or are suspected, in our reasonable opinion, of involvement in fraud or attempted fraud in connection with the use of the Services or the Equipment;
(vi) We are required to comply with an order, instruction or request of Government, an emergency services organisation or other competent administration or regulatory authority;
(vii) You do or allow anything to be done which is in breach of our User Policy; or
(viii) We are specifically entitled to do so under any other condition of this Agreement.

19.2 Any exercise of our right to suspend the Services shall not exclude our right to later terminate this Agreement. We may refuse to restore the Services to You until We receive an acceptable assurance from You that there will be no further breach.
19.3 You must reimburse Us all reasonable costs and expenses incurred in any suspension and/or recommencement of the provision of the Services and We may charge You a reasonable reconnection charge. This will not apply where the suspension is not due to your breach, fault, or omission or is agreed between Us. You will continue to be liable to pay all Charges which are due for the Services during the period of suspension and any period in which You do not comply with this Agreement.
19.4

As well as your other rights, You shall have the right to terminate this Agreement by notice to Us in writing if We fail to perform or observe any obligation under this Agreement and (in the case of a breach capable of remedy) We fail to remedy the breach within the reasonable time specified by You in your written notice requiring Us to do so. You shall also have the right in these circumstances to claim against Us for any losses and expenses which directly result from such breach by Us.
19.5 On termination of this Agreement You shall return all the Equipment at your cost to our offices within 14 days of the date of termination. If You do not return the Equipment We shall be entitled to bill You and You shall be liable to pay for the cost of replacing the Equipment, and unless the termination is due to our breach You shall continue to be responsible for the payment of Charges until all the Equipment has been returned or its replacement value paid.

20. Cancellation Rights

You may cancel the Services without penalty in the following circumstances:-

(i) if We increase our Charges You may cancel those Services in respect of which the Charges have increased by giving Us one month's notice in writing within 30 days of the earlier of:

(a) such price increase being notified to You under Condition 6.2; or
(b) the date of your first bill following such price increase, irrespective of whether the minimum period in respect of those Services has expired. If You cancel Services under this Condition, the increased Charges relating to those Services will not apply to You;
(ii) if We significantly reduce the content of the Services or make any significant change to the terms and conditions of this Agreement under Condition 26(iii), You may terminate this Agreement by giving Us one month's notice in writing within 30 days of such change irrespective of whether the minimum period in respect of such Services has expired.
(iii) cancellation of new line installation must be done within writing within seven days, failure to do so will result in full payment due. Cancellation notice must be served by You to Us within writing via first class post.

21. Residential Use Only

The Services and the Equipment are only provided under this Agreement for residential customers and for residential use only. The Services or any part of them cannot be sold for money or monies worth. We have no liability, whether due to our negligence or otherwise, for any losses incurred by any business, trade or profession carried on by You or any other person using the Services or the Equipment.
22. Limitation of Liability

22.1 In performing any obligation under this Agreement our only duty is to exercise the reasonable skill and care of a competent provider of telecommunications and television services.
22.2

We will not, and our suppliers and licensors will not, be liable under this Agreement for any loss or damage which:

(i) arises other than through our negligence or the negligence of our employees agents or contractors; or
(ii) is not a reasonably foreseeable consequence of our negligence; or
(iii) is any business loss including loss of revenue, profits or anticipated savings or wasted expense or data being lost or harmed.

22.3

We do not restrict or exclude our liability for:

(i) personal injury or death directly caused by Us or our employees whilst acting in the course of their employment with Us;
(ii) physical damage to your personal property up to £100,000 due to any one event or series of connected events where such damage is due to our negligence or the negligence of our employees, agents or contractors acting in the course of their employment with Us;
(iii) any of our liabilities which cannot by law be excluded or restricted

Where We have agreed to sell the Equipment to You this condition shall apply and condition 9 shall not apply to the Equipment We have sold to You once You have paid for it in full.

23. Conditions of Sale of Equipment
Where We have agreed to sell the Equipment to You this condition shall apply and condition 9 shall not apply to the Equipment We have sold to You once You have paid for it in full.
23.1

Delivery

We will deliver the Equipment to You unless We have made other arrangements with You. If the Equipment is to be delivered by a date agreed with You, We will use all reasonable efforts to meet such date.
23.2 Price and Payment

(i) Unless otherwise stated, the price for the Equipment includes delivery to and (where agreed between Us) installation at your premises in the United Kingdom.
(ii) Where the Equipment includes items supplied at prices set out in our Price Lists We may vary the price to include any change in our prices occurring and notified to You before delivery of the Equipment. Where the price of items has been increased, You may cancel your order for the purchase of the Equipment at any time before its delivery.
(iii) Unless We notify You otherwise, We shall include the price for the Equipment as a separate item in your bill sent to You under condition 6.
(iv) We may bring legal proceedings for the price of the Equipment at any time after payment becomes due.

23.3

Risk and Title


(i) From the time of delivery the Equipment will be at your risk, except as regards loss or damage caused by our act or omission or that of our employees, agents or contractors.
(ii) Until We have received payment in full for all Equipment delivered to You by Us, the Equipment shall remain our property and ownership in the Equipment will not pass to You.
(iii) As well as any other rights We may have, if You do not pay in full for all Equipment delivered to You by Us, We may take back the Equipment upon giving You reasonable notice that We intend to do so, suspend the Services, terminate the Agreement and/or retain the whole or any part of any deposit.

23.4

Warranty


(i) We warrant that the Equipment will be free from defects in design, manufacture or materials except where caused by fair wear and tear for a period of 12 months from the date of delivery and We shall at our option replace or repair the Equipment free of charge provided that the Equipment has been kept, used and maintained in strict accordance with instructions given to You by Us or the manufacturer and has not been modified or altered. This warranty shall not apply if:

(a) the defect is due to interference with or maintenance of the Equipment by persons other than Us or our authorised representatives;
(b) the defect is of a minor nature which does not substantially affect the use of the Equipment; or
(c) payment for the Equipment is overdue.
(ii) We have the right to charge for replacement or repair of defects not covered by our warranty.
(iii) The provisions of this warranty do not affect your statutory rights in relation to the description and quality of goods and services. To find out more about your legal rights please call your local Trading Standards Department.

23.5

Content

(i) We intend that the written terms of this Agreement will prevail over any representation or promise concerning the Equipment made by an employee of ours unless such representation or promise is in writing and signed by a duly authorised officer.
(ii) It is your responsibility to satisfy yourself that the Equipment suits your needs, except where We have provided written advice to You and You have relied on that advice.
(iii) We have the right to make minor alterations to the Equipment which do not materially affect the Equipments performance.

24. Changing the Terms and Conditions

Where any of the following occurs:
(i) there is any change or amendment to any law or regulation which applies to our trading, operating or business practices or policy;
(ii) the Director General of Telecommunications, the Director General of Fair Trading or any other competent Government department or regulatory body makes any direction or order recommending or requiring any technical modifications or changes in our trading, operating or business practices or policy; or
(iii) in all other events, where We reasonably determine that any technical modification to the Britclick Telecom Network or change in our trading, operating or business practices or policy is necessary to maintain or improve the Services which We provide to You,

We reserve the right to change the terms and conditions of this Agreement and/or the Services which We provide to You as soon as is reasonably practicable by giving written notice to You prior to the changes being introduced referring to this Condition. We will also publish details of any changes (including the operative date) in each of our main offices and on our web-site as soon as possible prior to the changes being introduced. Your rights to cancel the Services if We make any significant change to the terms and conditions of this Agreement are set out in Condition 20.1(ii).

25. Unforeseeable Events

Neither party is liable for any breach of this Agreement which is caused by something beyond their reasonable control including Acts of God, fire, lightening, extremely severe weather, flood, a national or local emergency, explosion, war, military operations, civil disorder, damage to the Britclick Telecom Network, terrorism, vandalism, industrial disputes, or acts of local or central Government or other competent authorities.

26. Severability

If any provision or part of a provision of this Agreement is held invalid, illegal or unenforceable for any reason, it shall be severed and the rest of the provisions in this Agreement shall continue as if the Agreement had commenced without that provision or part of that provision.

27. Waiver

The failure by either You or Us to exercise or enforce any right under this Agreement shall not be deemed to be a waiver of such right or to bar the exercise or enforcement of it or any other right.

28. Notices

Notices given under this Agreement should be delivered by hand or by prepaid first class post or electronic mail either:

(i) to Us: at the address on this Agreement or on the last invoice or to an alternative address notified to You;
(ii) to You: at the address in this Agreement or to an alternative address notified to Us. Alternatively, if You take the Television Service or Internet Services We may deliver notices to You by sending them via the Britclick Telecom Network so that they are displayed on your television or computer screen.


29. Law

This Agreement is subject to the laws of the place in which You live.

30. Dispute Resolution

We aim to resolve any dispute quickly and satisfactorily. Details of our complaint and dispute resolution procedures are set out in our Code of Practice

Part A - Telecommunications Wayleave Agreement

For the purpose of this Wayleave Agreement We hold, or act on behalf of associated companies who hold, an Britclick Telecom Licence for your area.

This Wayleave Agreement enables the necessary apparatus to be installed within your property (including the garden) to supply the Services You or others have asked for.

We must comply with the Telecommunications Code (as referred to in paragraph (iv) below) in carrying out work and We cannot normally be required to remove permanent installations if You terminate this Agreement or move from your property. Full details of the Telecommunications Code will be supplied on request.

If You have any questions or complaints You should contact our customer management centre.

By entering into this Agreement:
(i) You authorise Us to install and keep installed our apparatus on your property and allow Us, our employees, agents or contractors to enter your property to inspect, maintain, adjust, repair, alter, replace or remove the apparatus;
(ii) We agree to cause as little damage as possible when exercising the rights under this Wayleave Agreement and will make good to your reasonable satisfaction any damage caused by Us, our employees, agents or contractors;
(iii) You agree that whilst You occupy or own the property You will not use the property in such a way as to make access to the apparatus difficult or build structures or plant trees over the apparatus if they are likely to interfere with the apparatus; and
(iv) the provisions of the Telecommunications Code as set out in Schedule 2 to the Telecommunications Act 1984 will apply to this Wayleave Agreement.

5. Payment Zone

5.1 You confirm and warrant that You are the cardholder of the credit/debit cards entered by You from time to time for use of Payment Zone. You must not use any stolen cards or any other persons cards without express authority of the cardholder. We will report any suspected credit card fraud to the relevant authority immediately. Where a transaction is conducted using your PIN and your credit/debit card details, You will be deemed to have authorised that transaction and your card will be debited accordingly.
5.2 For the purposes of fraud prevention, We will provide the merchant from whom You are ordering goods or services with the address of the premises where our Equipment is allocated even where this is not the delivery address for the goods or services.


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